Terms and Conditions

Zero Limits Pony

Effective Date: June 1,2026

     Welcome to Zero Limits Pony. By purchasing from our website, you agree to the following Terms & Conditions. Please read carefully before placing your order.

General

     All products sold by Zero Limits Pony are custom-made and designed specifically for each client. By placing an order, you confirm that all information provided is accurate and complete.

We reserve the right to update or modify these Terms at any time without prior notice.

 Orders & Customization

• All ponies are custom-made based on your selections and/or team specifications.
• Please ensure all details (color, style, length, etc.) are correct before submitting your order.
• Once an order is placed, changes may not be guaranteed.

Custom means crafted just for you slight variations may occur, making each piece unique.

Processing & Turnaround Time

• All items are handmade; processing times may vary. 
• Estimated turnaround times is between 2-3 weeks. 
• Large team orders may require extended production time. 
• Please plan ahead, especially during competition season

Payments

• Full payment is required at the time of purchase.  
• Orders will not begin production until payment is received.
• All prices are listed in USD. We reserve the right to change pricing at any time without notice.

Shipping

• Shipping times vary based on location and carrier. 
• Once your order has shipped, Zero Limits Pony is not responsible for delays caused by the shipping carrier. 
• Tracking information will be provided when available. 
• Customers are responsible for ensuring the correct shipping address is entered at checkout.
• Shipping rates are calculated at checkout based on your location.
• Estimated delivery times:
• U.S. Orders: 7–14 business days
• Delivery times may vary depending on the carrier and location.

Product Care & Responsibility

• Proper care is required to maintain the quality and longevity of your pony. 
• We are not responsible for damage caused by misuse, improper application, or lack of care. 
• Color variations may occur slightly due to screen displays and lighting. 

Final Note

           At Zero Limits Pony, every piece is crafted with care, precision, and intention because your athlete deserves nothing less than excellence.